Terms of service

Terms of Service

Welcome to HelpPing.

These Terms of Service (“Terms”) govern your access to and use of the HelpPing website, online store, products, content, features, tools, and related services (collectively, the “Services”).

Throughout these Terms, “HelpPing,” “we,” “us,” and “our” refer to the operator of the HelpPing online store.

Our store is hosted and supported by Shopify. Shopify provides the ecommerce technology that enables us to offer our products and Services to you, but purchases made through our store are transactions between you and HelpPing.

By visiting, browsing, interacting with, or purchasing through our Services, you agree to these Terms and to the policies referenced in them, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, you should not use the Services.

These Terms are intended to apply to customers worldwide. Nothing in these Terms excludes, restricts, or limits any consumer protection right, warranty, remedy, or other statutory right that cannot legally be excluded or limited under the laws applicable to you.

1. Eligibility and Account Information

By using the Services, you represent that you are legally permitted to enter into transactions through the Services under the laws applicable to you.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You agree to provide information that is accurate and reasonably current when placing an order or using our Services.

This may include your name, email address, billing information, payment information, telephone number, and shipping address.

You are responsible for reviewing this information before submitting an order.

We are not responsible for delivery problems or other issues resulting from incorrect or incomplete information supplied by you, except to the extent required by applicable law.

2. Products and Product Information

We make reasonable efforts to display and describe our products accurately.

However, product colors, dimensions, appearance, packaging, screen displays, accessories, or other visual characteristics may appear differently depending on your device, display settings, manufacturing updates, or other factors.

Product photographs and illustrations are provided for informational purposes and may not always represent minor packaging or manufacturing variations.

We may update product information, descriptions, specifications, pricing, packaging, or availability when reasonably necessary.

We may discontinue products or limit quantities available for purchase at any time, subject to applicable law.

Nothing in this section allows HelpPing to materially substitute a different product for the product ordered without your authorization where applicable law requires your consent.

3. Product Use and Wellness Information

Products must be used in accordance with the instructions, warnings, precautions, and other information supplied with the product.

Information appearing on our website, advertisements, social media, product pages, educational materials, or other Services is provided for general informational purposes unless expressly stated otherwise.

Such information is not intended to replace professional medical advice, diagnosis, or treatment.

You should not disregard professional medical advice or delay seeking it because of information presented through our Services.

If you have a medical condition, use an implanted or other medical device, take medication, are pregnant, or have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional before use when appropriate.

Individual experiences and results may vary.

Customer testimonials, reviews, examples, demonstrations, or descriptions of individual experiences do not guarantee that another customer will experience the same results.

Nothing in this section excludes or limits rights or remedies relating to defective, unsafe, incorrectly supplied, or non-conforming products that cannot legally be excluded.

4. Orders

Submitting an order constitutes an offer to purchase the products included in that order.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted or fulfilled the order.

We reserve the right, subject to applicable law, to accept, decline, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraud or unauthorized transactions.
  • Payment verification issues.
  • Shipping restrictions.
  • Errors in product information.
  • Quantity limitations.
  • Legal or regulatory restrictions.
  • Circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after collecting payment, we will issue any refund required under applicable law.

Products purchased through HelpPing are intended for lawful use.

Products may not be purchased or used for unlawful purposes or unauthorized commercial resale.

5. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible.

We may attempt to accommodate your request, but we cannot guarantee that an order can be modified or cancelled after it has entered processing, fulfillment, or shipping.

Once an order has shipped, our Return & Refund Policy may apply instead.

Where applicable law gives you additional cancellation or withdrawal rights, those rights remain unaffected.

6. Prices

Prices may change from time to time without prior notice.

The price applicable to an order is generally the price shown at checkout when the order is submitted, subject to correction of genuine pricing or listing errors and applicable law.

Promotions, discount codes, bundles, or special offers may have separate conditions and may be modified or discontinued where permitted by applicable law.

Discounts cannot be combined unless expressly stated.

We do not guarantee that prices offered through our website will be identical to prices offered through other websites, marketplaces, promotional channels, or sales platforms.

7. Payment and Billing

You agree to provide valid and accurate payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment may be processed by third-party payment providers.

Your use of those payment services may also be subject to the payment provider's terms and policies.

We may use reasonable fraud-prevention and payment-verification procedures before processing or fulfilling an order.

An order may be delayed or cancelled if payment cannot be authorized, verified, or successfully processed.

8. Taxes, Customs and Import Charges

Taxes, duties, customs charges, import fees, brokerage fees, or similar governmental charges may apply depending on the destination and circumstances of your order.

Where such charges are not expressly included in the price or collected at checkout, the customer may be responsible for them to the extent permitted by applicable law.

We do not control charges imposed directly by customs authorities, governments, carriers, or other authorities.

Any taxes, duties, or charges displayed or collected at checkout will be handled according to the information presented during checkout and applicable law.

9. Shipping and Delivery

Shipping and delivery information is provided in our Shipping Policy and, where applicable, during checkout.

Any shipping or delivery timeframe displayed by HelpPing is an estimate unless we expressly state that it is guaranteed.

Actual delivery times may be affected by circumstances outside our reasonable control, including carrier operations, customs processing, weather, transportation interruptions, high-volume periods, supply disruptions, governmental actions, incorrect customer information, or other circumstances.

Where we become aware that we cannot ship an order within a timeframe we previously represented, we will handle the delay, cancellation options, and any required refund according to applicable law.

HelpPing does not guarantee the performance of independent shipping carriers.

However, nothing in these Terms transfers to the customer a risk that applicable consumer protection law requires HelpPing to bear.

Risk of loss or damage passes to the customer at the time required by applicable law.

10. Delivery Information

You are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before submitting an order.

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, refused delivery, failed to collect the shipment, or otherwise caused the package to be returned, reasonable additional shipping or return costs may apply where permitted by law.

If a delivery problem results from an error by HelpPing, we will provide the remedy required by applicable law and our applicable policies.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard policy generally allows eligible customers to request a return within 30 days after receiving an order, subject to the eligibility requirements, exclusions, and procedures described in that policy.

Approved standard refunds may take up to 15 business days after the returned product has been received, inspected, and approved by HelpPing.

This standard processing period does not apply where applicable law requires a refund to be provided within a shorter period.

The customer's bank, credit card issuer, payment processor, or other financial institution may require additional time after HelpPing issues a refund before the funds appear in the customer's account.

That additional processing time is outside our control.

Please review our Return & Refund Policy for complete details.

12. Exchanges

We do not guarantee direct exchanges.

Where appropriate, a customer may be asked to return an eligible product in accordance with our Return & Refund Policy and place a separate order for another product.

This does not affect any statutory rights or remedies applicable to damaged, defective, incorrect, or non-conforming products.

13. Damaged, Defective or Incorrect Products

Customers should inspect their products after delivery and contact us within a reasonable period if an item arrives damaged, defective, incomplete, or incorrect.

We may request reasonable information or documentation, such as photographs, video, packaging information, or order details, to evaluate the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, replacement components, or another legally permitted solution.

We do not guarantee that every claim will result in a refund or replacement.

Each claim may be evaluated based on the circumstances, available information, our policies, and applicable law.

Nothing in these Terms restricts statutory rights relating to defective or non-conforming goods.

14. Promotions and Final Sale Products

Certain promotions may be subject to additional terms.

Products specifically identified as “Final Sale” may not be eligible for ordinary change-of-mind returns where permitted by applicable law.

A Final Sale designation does not eliminate rights that cannot legally be excluded, including rights that may apply to defective, damaged, incorrect, unsafe, or materially misrepresented products.

15. Accuracy of Information

We attempt to keep information on our Services reasonably accurate and current.

However, occasional errors, inaccuracies, or omissions may occur relating to:

  • Product descriptions.
  • Images.
  • Availability.
  • Prices.
  • Promotions.
  • Shipping costs.
  • Delivery estimates.
  • Specifications.
  • Other information.

Where permitted by law, we may correct an error, update information, or cancel an affected order.

If an affected order has already been paid and cancellation is required, we will provide any refund required by applicable law.

16. Intellectual Property

Unless otherwise indicated, the Services and their original content, branding, graphics, photographs, videos, text, layout, logos, designs, and other materials are owned by or licensed to HelpPing or their respective rights holders and are protected by applicable intellectual property laws.

Third-party trademarks, product names, logos, photographs, designs, technologies, and other intellectual property remain the property of their respective owners.

Purchasing a product does not transfer intellectual property rights in the product, its design, technology, content, software, branding, or other protected materials.

You may use the Services for lawful personal purposes.

You may not reproduce, distribute, republish, commercially exploit, modify, copy, scrape, or create derivative works from protected HelpPing content without authorization, except where permitted by law.

17. Reviews, Feedback and User Content

If you voluntarily submit a review, comment, photograph, video, suggestion, testimonial, feedback, or other content to HelpPing, you represent that you have the right to submit that content.

Reviews and testimonials should reflect genuine experiences and must not knowingly contain materially false or misleading information.

Any material connection, payment, free product, discount, incentive, or other benefit provided in connection with a review or endorsement must be disclosed where required by law.

By voluntarily submitting content to us for publication or promotional use, you grant HelpPing a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for legitimate business and promotional purposes, subject to applicable privacy and consumer protection laws.

We may moderate or remove content that we reasonably believe is unlawful, fraudulent, abusive, defamatory, infringing, deceptive, spam, unrelated to the product or Service, or otherwise violates these Terms.

We do not guarantee that submitted content will be published.

18. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, platforms, payment providers, carriers, applications, or other services.

These third parties operate independently from HelpPing.

We do not control and are not responsible for third-party websites or services, their availability, content, security, privacy practices, or independent actions, except to the extent responsibility cannot legally be excluded.

You should review the applicable terms and policies of third parties before using their services.

19. Shopify

Our online store is powered by Shopify.

Shopify provides technology and infrastructure that help us operate the online store.

Purchases made through the HelpPing store are transactions with HelpPing and not purchases from Shopify.

Shopify may process information relating to your use of the store as described in applicable privacy notices and policies.

Nothing in these Terms gives HelpPing authority over Shopify's independent services, systems, policies, or operations.

20. Privacy

Our collection and processing of personal information is described in our Privacy Policy.

Because our store uses Shopify and other third-party service providers, information may be processed by those providers where necessary to operate the Services, process transactions, prevent fraud, provide customer support, facilitate delivery, or perform other legitimate functions.

Please review our Privacy Policy for additional information.

21. Optional Tools and Features

We may provide access to features, tools, applications, integrations, or services offered by third parties.

Unless expressly stated otherwise, we do not control these third-party services and do not guarantee their continued availability or performance.

Your use of third-party tools may be subject to separate terms imposed by the relevant provider.

We may add, modify, or discontinue optional features or tools where permitted by law.

22. Prohibited Uses

You may not use the Services for unlawful, fraudulent, abusive, deceptive, malicious, or unauthorized purposes.

You may not use the Services to:

  • Violate applicable laws or regulations.
  • Infringe intellectual property or privacy rights.
  • Submit knowingly false or misleading information.
  • Introduce malware, malicious code, or harmful technology.
  • Interfere with the security or operation of the Services.
  • Attempt unauthorized access to accounts, systems, or data.
  • Collect personal information about others unlawfully.
  • Conduct unauthorized scraping or systematic data extraction.
  • Circumvent technical access controls.
  • Engage in fraudulent transactions.
  • Impersonate another person or entity.
  • Harass, threaten, abuse, or unlawfully harm another person.

We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated or where necessary to protect HelpPing, customers, third parties, or the Services.

23. Automated Systems and AI Agents

Automated systems, bots, crawlers, scraping tools, AI agents, or similar technologies may not access or interact with the Services in a manner that:

  • Circumvents security measures.
  • Bypasses access restrictions.
  • Misrepresents automated activity as human activity.
  • Collects protected content or personal information without authorization.
  • Interferes with the operation of the Services.
  • Violates applicable law.

We may implement reasonable technical measures to manage or restrict automated access.

Automated access expressly authorized by us, or reasonably necessary for legitimate services integrated with our store, may be permitted subject to applicable conditions.

24. Service Availability

We do not guarantee that the website or Services will always be available, uninterrupted, secure, or error-free.

The Services may occasionally be unavailable because of maintenance, software updates, third-party service interruptions, technical problems, security measures, or other circumstances.

We may modify, suspend, or discontinue features or portions of the Services where permitted by law.

Nothing in this section affects obligations relating to orders that have already been accepted or consumer rights that cannot legally be excluded.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website, digital Services, informational materials, and optional online features are provided on an “as is” and “as available” basis.

We do not guarantee that the website or digital Services will always be uninterrupted, error-free, secure, or compatible with every device or system.

Nothing in these Terms excludes or limits any express warranty, implied warranty, statutory guarantee, consumer protection, product liability right, or other right or remedy that cannot lawfully be excluded or limited.

Products purchased through HelpPing remain subject to our applicable policies and to mandatory consumer protections provided by applicable law.

26. Limitation of Liability

To the fullest extent permitted by applicable law, HelpPing and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Services, including loss of profits, revenue, data, or business opportunity, where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability to the extent that it cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, personal injury, product liability, or other liability where exclusion or limitation is prohibited by applicable law.

Consumer rights that cannot legally be waived remain unaffected.

27. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, transportation disruptions, customs delays, labor disputes, governmental actions, wars, civil disturbances, epidemics or public health emergencies, internet or telecommunications outages, cyber incidents, supply chain disruptions, carrier failures, or other comparable events.

This section does not remove any cancellation, refund, delivery, or other rights provided to you by mandatory applicable law.

28. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HelpPing and its affiliates, personnel, contractors, service providers, and licensors from third-party claims, liabilities, damages, or reasonable costs arising from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's rights.

This provision does not apply where prohibited by applicable consumer law and does not require you to indemnify HelpPing for HelpPing's own unlawful conduct.

29. Suspension and Termination

We may suspend or terminate access to some or all of the Services if we reasonably believe that:

  • You have materially violated these Terms.
  • Fraudulent or unlawful activity has occurred.
  • Your activity creates a security risk.
  • Suspension is required by law.
  • Suspension is reasonably necessary to protect HelpPing, customers, or third parties.

Termination of access does not eliminate obligations relating to transactions completed before termination.

Provisions that by their nature should continue after termination will remain in effect.

30. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles, to the extent that such choice of law is legally permitted.

Nothing in this section deprives a consumer of protections provided by mandatory laws applicable in the consumer's country, state, province, or other jurisdiction.

Nothing in these Terms prevents a consumer from bringing a claim in a court or forum available to that consumer where applicable law provides that right.

31. International Customers

HelpPing may make products available to customers in multiple countries and regions.

Availability of a product or shipping destination does not mean that every product, feature, promotion, payment method, or Service will be available in every country.

Certain products or Services may be restricted due to local laws, carrier restrictions, customs requirements, manufacturer restrictions, payment limitations, or other circumstances.

Customers are responsible for using purchased products in accordance with applicable local laws.

Where mandatory consumer laws in your jurisdiction provide protections greater than those stated in these Terms, those mandatory protections will apply.

32. European Union, United Kingdom and Other Mandatory Consumer Rights

Customers located in the European Union, United Kingdom, and other jurisdictions may have statutory cancellation, withdrawal, warranty, conformity, refund, repair, replacement, or other consumer rights.

Nothing in these Terms is intended to waive or reduce those mandatory rights.

Where any provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory law will apply to the extent of the conflict.

33. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue in effect.

34. No Waiver

If we do not immediately exercise or enforce a right under these Terms, that does not mean we waive that right.

A waiver in one circumstance does not automatically constitute a waiver in another circumstance.

35. Entire Agreement

These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement governing your use of the Services.

If a specific promotion, product, or Service has additional terms, those specific terms will apply to that promotion, product, or Service.

If there is a conflict between these Terms and mandatory applicable law, mandatory law will control.

36. Assignment

You may not transfer your rights or obligations under these Terms to another person where doing so would materially affect our rights or obligations without our consent.

We may transfer or assign our rights or obligations in connection with a legitimate business transfer, restructuring, merger, acquisition, sale, or similar transaction where permitted by applicable law.

Any such transfer remains subject to applicable consumer protection and privacy laws.

37. Electronic Communications

By placing an order or using the Services, you agree that transactional and service-related communications may be provided electronically, including communications concerning:

  • Orders.
  • Payments.
  • Shipping.
  • Returns.
  • Refunds.
  • Account activity.
  • Security.
  • Policy updates.
  • Customer service matters.

Transactional communications are separate from marketing communications.

Marketing communications will be handled according to applicable law and our Privacy Policy.

38. Translations

These Terms may be made available in languages other than English for convenience.

Where permitted by applicable law, the English version will be used to interpret these Terms if there is a material inconsistency between translations.

This provision does not override language rights or consumer protections required by applicable law.

39. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, technology, legal requirements, or operations.

The current version will be posted on this page.

Where required by applicable law, we will provide notice of material changes.

Changes will not retroactively eliminate rights that have already arisen under an existing transaction where prohibited by law.

40. Policies Incorporated Into These Terms

The following HelpPing policies form part of these Terms where applicable:

  • Privacy Policy.
  • Return & Refund Policy.
  • Shipping Policy.
  • Contact Information Policy.
  • Any specific promotional terms displayed in connection with an offer.

If there is a conflict between a specific policy and these general Terms regarding a matter governed specifically by that policy, the more specific policy will generally control, subject to applicable law.

41. Contact Information

Questions about these Terms of Service may be sent to:

HelpPing
Email: noctelis@outlook.com

Additional business contact information may be provided through our Contact Information Policy or other legally required disclosures on our website.